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Customer Service
Art Coombs

SecureCall: Technology to improve call center security, performance and customer satisfaction

Posted: April 6, 2016 at 7:40 am   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews, Technology

Art Coombs, the President and CEO of KomBea Corporation that provides software solution for call center operations allowing them to be more efficient, secure and profitable joins Enterprise Radio.

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Five customer service tips that will save customers and business owners thousands!

Posted: December 20, 2015 at 7:46 pm   /   Customer Service, eAustralia, Enterprise Radio, EPN News, Exclusive Interviews, Sales / Marketing, Social Media

Julia Taine, Executive Director of Vent2Me, a marketing problem solver and mentor again joins Enterprise Radio. Julia shares customer service tips that will save customers and business owners thousands.

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GJCookies.com

Customer Loyalty Redefined

Posted: November 18, 2015 at 10:50 am   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews

Freeman Lewin, who is the 24 year old CEO of Gimmee Jimmy’s Cookies, a company that specializes in fresh baked, custom cookies and corporate gift giving programs joins Enterprise Radio. Freeman is also an expert on customer loyalty and customer retention.

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Healthy Hearing LOGO

Navigating Online Reviews for Small Businesses

Posted: October 24, 2015 at 11:39 am   /   Customer Service, Entrepreneurial Fit Radio, EPN News, Exclusive Interviews

Susanne Jones, Hearing Instrument Specialist and Customer Support Specialist at HealthyHearing.com, a website that provides information to consumers about hearing loss and hearing aids joins Entrepreneurial Fit Radio to discuss online reviews for small businesses.

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Unitex Generations

Unitex, keeping it clean for over 90 years

Posted: July 13, 2015 at 7:59 pm   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews

David Potack, the Vice President of Sales and Marketing for Unitex Textile Rental Services/Med-Apparel Services joins Enterprise Radio to discuss what it takes to successfully run a family based business and continue to stay on top.

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Chandra Gupta of WorldEscape Discusses the Business of Vacations

Posted: July 10, 2015 at 10:59 am   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews, Travel Channel

Chandra Gupta, Director of a short-term rental site, WorldEscape.com that is designed for anyone who is tired of costly hotels, extra expenses, high-priced mini-bars and inflexible check-in and check-out times joins Enterprise Radio.

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The strategic importance of leveraging your customer service group to really understanding your customer

Posted: May 31, 2015 at 6:23 pm   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews, Sales / Marketing

Lou Altman, CEO and Lead Trainer at Next Level that provides strategic training with the purpose of customer service redemption for those companies that are really serious about providing exceptional customer care joins Enterprise Radio.

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The Wallet Allocation Rule: Winning the Battle for Share

Posted: April 18, 2015 at 12:03 pm   /   Authors, Customer Service, Enterprise Radio, EPN News, Exclusive Interviews

Timothy Keiningham the co-author of The Wallet Allocation Rule and the Global Chief Strategy Officer at Ipsos Loyalty, a professional services firm dedicated exclusively to customer experience, satisfaction, and loyalty joins Enterprise Radio.

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Carol Heady

Five Habits of Effective Coaching

Posted: April 3, 2015 at 4:10 pm   /   Business Consultants, Coaching, Customer Service, Enterprise Radio, EPN News, Exclusive Interviews

Carol Heady, the President & Founder of Learning and Performance Solutions, a consulting practice specializing in customer service training, consulting, and leadership development programs again joins Enterprise Radio to discuss habits of effective coaching.

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Lou Altman

GlobaFone, the leader in client support in the Mobile Satellite Services industry

Posted: September 25, 2014 at 9:38 am   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews, Sales / Marketing, Technology

Lou Altman, the CEO of GlobaFone, the leader in client support in the Mobile Satellite Services industry (MSS) joins Enterprise Radio. Lou is an invited international speaker and advocate for the use of satellite communications to help heroes save lives and, he is a member of the NCC/NCS.

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