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Customer Service

Chandra Gupta of WorldEscape Discusses the Business of Vacations

Posted: July 10, 2015 at 10:59 am   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews, Travel Channel

Chandra Gupta, Director of a short-term rental site, WorldEscape.com that is designed for anyone who is tired of costly hotels, extra expenses, high-priced mini-bars and inflexible check-in and check-out times joins Enterprise Radio.

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The strategic importance of leveraging your customer service group to really understanding your customer

Posted: May 31, 2015 at 6:23 pm   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews, Sales / Marketing

Lou Altman, CEO and Lead Trainer at Next Level that provides strategic training with the purpose of customer service redemption for those companies that are really serious about providing exceptional customer care joins Enterprise Radio.

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The Wallet Allocation Rule: Winning the Battle for Share

Posted: April 18, 2015 at 12:03 pm   /   Authors, Customer Service, Enterprise Radio, EPN News, Exclusive Interviews

Timothy Keiningham the co-author of The Wallet Allocation Rule and the Global Chief Strategy Officer at Ipsos Loyalty, a professional services firm dedicated exclusively to customer experience, satisfaction, and loyalty joins Enterprise Radio.

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Carol Heady

Five Habits of Effective Coaching

Posted: April 3, 2015 at 4:10 pm   /   Business Consultants, Coaching, Customer Service, Enterprise Radio, EPN News, Exclusive Interviews

Carol Heady, the President & Founder of Learning and Performance Solutions, a consulting practice specializing in customer service training, consulting, and leadership development programs again joins Enterprise Radio to discuss habits of effective coaching.

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Lou Altman

GlobaFone, the leader in client support in the Mobile Satellite Services industry

Posted: September 25, 2014 at 9:38 am   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews, Sales / Marketing, Technology

Lou Altman, the CEO of GlobaFone, the leader in client support in the Mobile Satellite Services industry (MSS) joins Enterprise Radio. Lou is an invited international speaker and advocate for the use of satellite communications to help heroes save lives and, he is a member of the NCC/NCS.

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Adam Boalt

LiveAnswer, the better answer for customer service phone support or answering service

Posted: August 23, 2014 at 12:33 pm   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews, Start Up Companies

Adam Boalt, Founder and CEO of LiveAnswer – the 24/7 voice of small business that provides a cost-effective, 24/7 business support solution by modernizing the antiquated, expensive call center model with a faster, easier set-up and proof of value joins Enterprise Radio.

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The Importance of Customer Feedback

Posted: August 19, 2014 at 8:49 pm   /   Blog, Customer Service, Health Care Industry

Whether you realize it or not, every patient that comes into your office is incredibly important and valuable. But the fact of the matter is that your reputation as a dentist carries a lot of weight.

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Scott Linder

What makes a Good vs. Great and or bad customer experience with Scott Linder

Posted: August 13, 2014 at 10:27 am   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews

Scott Linder, CEO and Founder of Dynamic Contact, an industry leader in contact center, call center solutions and customer management joins Enterprise Radio.

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The importance of internal customer service with Carol Heady

Posted: April 5, 2014 at 8:00 pm   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews

Carol Heady, the president of Learning and Performance Solutions, a consulting practice specializing in customer service training, consulting, and leadership development programs joins Enterprise Radio to discuss the importance of internal customer service.

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