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Authors, Enterprise Radio, EPN News, Technology

Underlying Ways to Revive the Lost Art of Relationship Building with Customers

Posted: December 4, 2019 at 5:19 am   /   by   /   comments (0)

John DiJulius, the President of The DiJulius Group, a sought-after authority on world-class customer experience and author of “The Relationship Economy: Building Stronger Customer Connections in the Digital Age” joins Enterprise Radio.

This episode of Enterprise Radio is in association with the Author Channel.

Listen to host Eric Dye & guest John DiJulius discuss the following: 

  1. What is The Relationship Economy?
  2. How has the digital disruption changed business?
  3. Isn’t technology advancement in business and our lives inevitable?
  4. You reference the Touch-Screen Age, can you explain what this means?
  5. I really enjoyed where you reference Mental Stimulation Addiction (MSA – buried in our devices versus just chilling), we all struggle with this. Can you explain this?
  6. What do businesses need to do differently to compete in The Relationship Economy.
  7. Can you share with us what FORD stands for?
  8. I enjoyed your “Conversations NEVERS & ALWAYS” lists, can you share?
  9. I love the “Are you in your client’s foxhole” metaphor, can you share?
  10. You wrote about the difference between Energy Givers and Energy Suckers, can you elaborate?
  11. One of my favorite parts is where you talk about Making Price Irrelevant, please explain more.
  12. You say your two favorite words are Give More, what do you mean by that?

John DiJulius is president of The DiJulius Group and a sought-after authority on world-class customer experience, working with companies such as The Ritz-Carlton, Lexus, Starbucks, Progressive Insurance and more. In his new book, The Relationship Economy: Building Stronger Customer Connections in the Digital Age (Greenleaf, Oct. 8, 2019), he shows readers how to attain meaningful, lasting relationships with customers.

Website: thedijuliusgroup.com

Social Media Links
Facebook: facebook.com/thedijuliusgroup 
Twitter: twitter.com/JohnDiJulius
LinkedIn: linkedin.com/in/dijulius
Instagram: instagram.com/john_dijulius


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