Underlying Ways to Revive the Lost Art of Relationship Building with Customers
John DiJulius, the President of The DiJulius Group, a sought-after authority on world-class customer experience and author of “The Relationship Economy: Building Stronger Customer Connections in the Digital Age” joins Enterprise Radio.
This episode of Enterprise Radio is in association with the Author Channel.
Listen to host Eric Dye & guest John DiJulius discuss the following:
- What is The Relationship Economy?
- How has the digital disruption changed business?
- Isn’t technology advancement in business and our lives inevitable?
- You reference the Touch-Screen Age, can you explain what this means?
- I really enjoyed where you reference Mental Stimulation Addiction (MSA – buried in our devices versus just chilling), we all struggle with this. Can you explain this?
- What do businesses need to do differently to compete in The Relationship Economy.
- Can you share with us what FORD stands for?
- I enjoyed your “Conversations NEVERS & ALWAYS” lists, can you share?
- I love the “Are you in your client’s foxhole” metaphor, can you share?
- You wrote about the difference between Energy Givers and Energy Suckers, can you elaborate?
- One of my favorite parts is where you talk about Making Price Irrelevant, please explain more.
- You say your two favorite words are Give More, what do you mean by that?
John DiJulius is president of The DiJulius Group and a sought-after authority on world-class customer experience, working with companies such as The Ritz-Carlton, Lexus, Starbucks, Progressive Insurance and more. In his new book, The Relationship Economy: Building Stronger Customer Connections in the Digital Age (Greenleaf, Oct. 8, 2019), he shows readers how to attain meaningful, lasting relationships with customers.
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