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Steve Curtin, who is a globally known expert and speaker on customer service management and leadership joins Enterprise Radio. His new book is The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose.
This episode of Enterprise Radio is in association with the Author Channel.
Listen to host Eric Dye & guest Steve Curtin discuss the following:
- Does your second book, The Revelation Conversation, connect to your first book, Delight Your Customers, in any way?
- In the opening chapter, you talk about Two Journeys. What are those?
- What do you mean by the totality of a job role?
- What are The Four Questions an employee should be asking and why are they important?
- How do you connect an employee’s daily work activities to the organization’s purpose?
- How does the approach you advocate for in your book inspire greater employee engagement?
Steve Curtin is the author of the bestselling book Delight Your Customers and is a globally known expert and speaker on customer service management and leadership. He was rated fourth by Global Guru in its annual listing of the top 30 customer service experts in the world. Before launching his consulting company in 2007, Curtin had a 20-year career with Marriott International. Today, his client list includes Carnival Cruise Line, NAPA Auto Parts, TJ Maxx, and HealthONE. His new book is The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose (Berrett-Koehler Publishers; May 31, 2022).
Website: https://stevecurtin.com
Linkedin: https://linkedin.com/in/enthused
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