LiveAnswer, the better answer for customer service phone support or answering service
Adam Boalt, Founder and CEO of LiveAnswer – the 24/7 voice of small business that provides a cost-effective, 24/7 business support solution by modernizing the antiquated, expensive call center model with a faster, easier set-up and proof of value in a free seven-day trial joins Enterprise Radio.
Listen to interview with host Eric Dye & guest Adam Boalt discuss the following:
- How did you end up in the call center space?
- So the answering service is a crowded space- there are lots of choices out there. What makes your service different from all the others?
- Explain What do you mean scripts? Why would a small business need more than one script?
- What are the challenges in setting up a service like LiveAnswer?
- What types of businesses are using LiveAnswer?
Adam Boalt is the quintessential entrepreneur skilled at using today’s technology to create businesses focused on customer acquisition and retention. Beginning with BOALT, a digital business strategy agency, Adam has earned a reputation for guiding companies like Bacardi, FedEx, and Ford Motors, into the ever-changing realm of digital marketing communication.
Recognizing opportunities to apply new technology to fragmented and antiquated industries has been particularly successful for Adam. In 2007, he co-founded one of the largest travel document expediting services. RushMyPassport.com was soon voted #1 by the Wall Street Journal for speed and customer service. Next, he set his sights on the direct mail industry with Dukky, which was cited by Entrepreneur Magazine as a direct mail to web solution that doubled industry standard response rates.
After a successful exit from RushMyPassport.com, Adam started LiveAnswer, targeting the call center/answering service industry. Once again, he found the nexus between customer need and existing opportunity.
Small businesses are increasingly challenged to deliver quality, affordable phone service and call centers have too much unoccupied agent time. Adam’s solution was to create a new marketplace, which in just a few months became the largest virtual cloud based call center with over 25,000 call center agents in the U.S.
The growth of his own companies was accelerated when he created proprietary processes and platforms to facilitate customer connections. That learning inspired him to help other small businesses that may not have the call volume or minimum monthly financial commitment required to approach larger call centers.
LiveAnswer gives small businesses access to high quality call agents without worrying about call volume minimums, long-term contracts or high costs. The smallest package is for 30 minutes a month, perfect for the smallest of businesses. Plus, there are never any minimums required.
The problem of the lengthily sign up and set up process has also been solved. With LiveAnswer, businesses can also sign up and have their script ready to take calls in 60 seconds. Most call centers take a few days.
It was important to Adam from the beginning that businesses have flexibility so they can adjust their accounts based on their businesses success. The result is no long-term contracts and month-to-month payment.