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What makes a Good vs. Great and or bad customer experience with Scott Linder

Scott Linder
Posted: August 13, 2014 at 10:27 am   /   by   /   comments (0)

Scott Linder

Scott Linder, CEO and Founder of Dynamic Contact, an industry leader in contact center, call center solutions and customer management joins Enterprise Radio.

Listen to host Eric Dye & guest Scott Linder discuss the following:

  • What makes a Good vs. Great (and bad) customer experience and what touch points contribute to an awesome customer experience?
  • What is an example of a company’s customer service problem gone horribly wrong and what would be an example of a customer service department that has successfully resolved an issue?
  • What does it mean when we talk about soft skills and and how best can we integrate them with your workforce?
  • What is the difference between a cross sell and an up sell and how do we apply the right option for one’s organization?
  • When is it acceptable for a company to decide to move forward with a call center and how can Dynamic Contact help?
  • How can a company improve its enterprise with the use of a contact center?

Duration: 14:57

Scott Linder, Founder & CEO of Dynamic Contact, LLC. is a global leader in the contact center industry with 20 years of diverse experience.  Starting his career in North America, he later moved on to hold posts in large MNCs in Asia including Singapore Telecommunications, Ltd. (Singapore & Malaysia) and Verizon Communications (Philippines).  Other experience includes a demonstrated track record in the Direct Response field including nutrition & pharmaceutical, finance, publications and sweepstakes marketing.

Dynamic Contact

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