You may already have a good idea of what to look for in an HVAC contractor. As with any service, remember that the best deal isn’t always the cheapest – and while some people may have learned this the hard way, it doesn’t mean you should, too. They say the best strategy is to look for someone who can give you references, and it’s always good to check out the business from the BBB, or the Better Business Bureau. It’s important to get it right – after all, getting your HVAC system repaired or installed is an expensive matter, so it would be good to know that your needs and requirements are in expert hands. But what else do you have to think about when choosing an HVAC contractor? Below are the top three things you should always be aware of when looking for an HVAC provider.
Let’s face it – no one can please everybody, and the same is true with your HVAC specialist. There could be one or two dissatisfied customers but watch out if there are more. But how will you know if there are any complaints regarding the company or their service? A good source of any customer complaints or negative feedback is the Better Business Bureau or BBB. Search for the Bureau in your local area and see if there are any unpleasant reviews or complaints about the contractor. While you’re doing this, you might as well check the Chamber of Commerce in your local area – and search the Department of Consumer Affairs. If there are no complaints in the above bodies or authorities, then you can go ahead and consider their services.
In the same vein, you may want to avoid companies with deals or packages that sound too good to be true. Of course, plenty of HVAC companies run deals all year round – and some even have special seasonal packages. But you have got to beware of companies offering service calls for free or companies that are way cheaper than the average, as HVAC Aurora IL specialists like McNally’s recommend. It’s all well and good for a company to offer a free estimate, as this will tell you what to expect for a specific service, such as installation. But if they offer a free service, you’ve got to be wary of the catch.
And here’s another thing: be wary of price or cost estimates that are way lower than you’d expect – it is often an indication that a contractor likes to cut corners and is maybe doing things that are not recommended by the manufacturer.
Once you have your eye on a specific provider, it wouldn’t hurt if you could get more information about their staff – especially the ones performing the service, such as their technicians. First of all, do they have enough on their team to do an installation promptly and do they have enough manpower to answer emergency calls? Also, find out what their policy on warranties or guarantees is, and is there any follow-up? Keep in mind that warranties differ, so know what the warranty’s inclusions are. You may want to ask about the service agreement for maintenance – how much does it cost and what is the coverage?
