Listen to host Eric Dye & guest Tony Ricciardi discuss the following:
- What is Listen Up Español?
- Why did you feel it was imperative for there to be a Spanish language call center?
- What would you say is unique about your company?
- What kind of growth have you seen in your company since it was established?
- What tips or advice can you offer other entrepreneurs?
Tony Ricciardi is an entrepreneur at heart who loves to look for problems, then build out winning solutions and successful companies around them. After cutting his teeth in corporate sales and management with MCI Telecommunications, for the past decade he has been a driving force in multiple DR and online ventures. Most recently, he oversaw the expansion of Listen Up Español, his hugely successful near-shore Spanish-language call center serving the U.S. Hispanic DRTV market – now at 500 seats and 1,000+ agents.
As a founding partner and President of Listen Up Español, Tony focuses on new business development and strategic alliances. He plays a similar role for Listen Up Español’s sister enterprise, Revenue Enhancement Consultants (REC), a company dedicated to helping merchants, service providers and affiliates boost sales and revenues, both online and offline.
A long-standing member of the Electronic Retailing Association, Tony holds a B.S. in Business Administration/Marketing from the University of Northern Colorado. He resides in Maine with his wife Marianne and two children, with whom he shares his passions for photography, snowboarding, mountain and road biking.
Related Web Site: www.ListenUpEspanol.com
[box_blue]Note: If you would like to listen to a podcast right away you can hear a sample by clicking on the “play” button on our podcasts page. If you would like to play your podcast later or take it on the road, you will first need to subscribe to and download the podcast using the subscription software on your computer, such as itunes. Then you will have to transfer the podcast file to your portable media device. We recommend the following subscription software for the best user experience: