Delivering Superior Customer Experiences with Linked Solutions: A Conversation with Ray Hein, CEO of Propel
Ray Hein, CEO of Propel, a SaaS platform that helps companies achieve product success by connecting the people, systems and processes needed to deliver products from concept to customer joins Enterprise Radio.
Listen to host Eric Dye & guest Ray Hein discuss the following:
- What inspired the launch of Propel? Was there a reason you wanted to disrupt the old-school manufacturing process?
- Why do manufacturers need Propel?
- Why is a product success platform important in today’s ever-changing environments?
- In what ways can cross-collaboration in real-time benefit manufacturers?
- How can a product success platform like Propel change the way traditional manufacturing operates?
TIP: Customer loyalty is fickle, and revenue growth relies on delivering the products and experiences those customers demand. Consolidated technology platforms that allow you to execute, track and collaborate across the entire company are the only way to deliver a truly unified experience that will delight your customers.
Ray Hein is the CEO and co-founder of Propel, which helps companies achieve product success by connecting the people, systems and processes needed to deliver products from concept to customer. Based on years of experience building and leading product management teams in both SaaS software and hardware companies, Hein launched Propel in 2015 to disrupt a fragmented PLM process by harnessing all disparate elements into one flexible and easy-to-use platform that is the single source of product truth for the entire value chain.
Prior to founding Propel, Hein served as Senior Vice President of Product Management at Apttus, where he was responsible for product strategy and new product launches. He has also held senior leadership roles at Vendavo and Centric Software. Hein spent nearly a decade at Agile Software where he led product strategy and development and created the company’s product development roadmap, based upon his in-depth experience and knowledge of manufacturing. Hein was also responsible for the identification and acquisition of seven companies, ultimately resulting in Agile’s own acquisition by Oracle.
Hein is known as a results-driven leader, as well as a thought-leader within the analyst community. He has been awarded three patents covering product network effect and enterprise platform integration. Hein is Pragmatic Marketing certified, focusing on value propositions and prioritization to drive focused, market validated, product launches. Additionally, he is a Certified Agile scrum master.