Collaborative Solutions for Your Business in 2019

Every business, regardless of sector, niche, and industry, has different needs, especially when it comes to efficiency and productivity. However, if you’re able to find solutions to these needs, it can definitely help ignite business growth. 

As 2018 comes to an end, it’s likely that you’re evaluating your performance and strategizing to discover how you can move forward. One of the areas that you should focus on is seamless collaboration. This is because internal communications are so important and essential for the effective carrying out of tasks and objectives. Below, you will see a few collaborative solutions that you can use for your business in 2019.

AI for Customer Service Reps 

Customer service is possibly the most integral part of any business, so it should be carried out with the utmost care and efficiency. However, attending to customers can be both demanding and time-consuming, so using tools that can help make the process easier is vital. One solution to consider is Smart AI; this innovative option can perform tasks such as providing information about your company, products and responding to demands. By using it, it could help save customer service reps a significant amount of time because they don’t have to carry out repetitive and time-consuming tasks and can focus on delivering the best service instead. 

Instant Messaging For Teams 

Teamwork is something that will likely never become dated because every thriving business needs a strong team to bring their goals to life. In light of this, in the coming year, you want to be sure that team members can communicate with one another quickly and effectively. One way of doing so that beats long-winded email threads is instant messaging for teams such as Voxer. One of this solution’s best features is that it enables voice conversations in addition to texting and they can be stored and kept in the cloud. Additionally, Slack and Instantbird are helpful instant messaging tools suitable for teams as well. By choosing the right chat app, your team should stay in sync, and there should be a lot less confusion. 

Video Chats for Clients 

The world we live in is becoming increasingly globalized, which means that geographical boundaries are no longer stopping people from partnering and collaborating. One of the ways that many businesses do so, especially with people in different locations, is via video chats. If you need to speak to clients, you should consider video chat services such as Join.Me which makes it easy to share your screen for collaboration, training and helping others. You should also try Meeting IO for virtual meetings as well as ooVoo as you can share files, send text messages and make video calls. 

Tools for Team Productivity 

Productivity should be at the top of your agenda as a business as it increases the chances of you meeting your targets and deadlines. There are so many tools out there that can help in this department, such as Asana. This is an excellent tool if you want to manage projects and tasks as it allows users to assign tasks to other members, add followers to projects and monitor deadlines. 

If you want your business to grow in 2019, it’s essential that you put plans in place to make collaboration more effective. You have to collaborate with others in order to produce the best results, so ensure you invest in this if you can.