The Underutilized Strategy That Stops Churn and Sets Your Business Up for Success

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Donna Weber, the world’s leading expert in customer onboarding and author of her new book “Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions” joins Enterprise Radio.

This episode of Enterprise Radio is in association with the Author Channel.

Listento hostEric Dye& guest Donna Weber discuss the following:

1. Why is it so important to onboarding new customers? Why should we care?
2. What’s the difference between customer onboarding and implementation?
3. What’s the difference between the handoff and the kickoff?
4. Why do you need account onboarding and user onboarding?
5. How can companies scale their customer success organizations?

Donna Weber is the world’s leading expert in customer onboarding. For more than two decades, she’s helped high-growth startups and established enterprises create customers for life. Prior to founding her boutique consulting firm, Springboard Solutions, Weber worked at several startups, where she built customer success and education programs from scratch. A customer success thought leader, influencer, and strategist, Weber has been recognized as aTop 50 Customer Success Influencer of 2021andTop 100 Customer Success Strategist of 2020. Her new book isOnboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions.

Website: www.donnaweber.com

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