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Authors, eCommerce Radio, EPN News, Sales / Marketing

How U.S. retailers can create a seamless online and offline shopping experience

Posted: April 19, 2019 at 2:38 pm   /   by   /   comments (0)

Benjamin Gundgaard, Founder of CustomerSense, an independent high-end e-commerce consultancy which helps companies build and optimize their e-commerce web stores again joins eCommerce Radio.

Listen to host Eric Dye & guest Benjamin Gundgaard discuss the following:

  1. Why are an increasing number of U.S. retailers filing for bankruptcy? 
  2. How does one create a seamless online and offline shopping experience?
  3. If you would share your Top 10 brick-and-mortar tips for retailers to address when customers shop online.

Benjamin Gundgaard is a preeminent European based e-commerce expert and keynote speaker, who helps companies build and optimize their e-commerce web stores as the founder of CustomerSense. Gundgaard has helped clients increase their conversion rates by 15% to 300% which amounts to turnover increases above $500 million in U.S. dollars. His clients include international companies such as eBay, GE, Deloitte, TUI, and Santander, among others.

Gundgaard is also the author of Smartphone E-Commerce, the first and only book on this topic, written in easy to understand language with a step-by-step guide on how to build smartphone e-commerce web stores to maximize sales. An international best-seller in 10 categories in eight countries, the book is based on numerous user tests of the world’s largest smartphone e-commerce stores such as Amazon, eBay, IKEA, ASOS and Zalando. The book offers more than 200 guidelines and 50 ready-to-implement design templates on how to design an appealing mobile customer experience that converts and retains customers. |

Social Media Links:
Twitter: @CustomerSense

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