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Dr. Joseph A. DeFeo, Chairman and CEO of Juran Global; a training, certification and consulting firm founded in 1979 by Dr. J.M. Juran, the internationally recognized pioneer and visionary in the field of quality management joins Enterprise Radio.
Listen to interview with host Eric Dye & guest Dr. Joseph A. DeFeo discuss the following:
- What are businesses looking for today?
- Speaking of performance excellence who was Dr. Juran and Juran Global?
- In what ways can Lean Six Sigma help an average business?
- What kind of results are we talking here? Can one student really affect the bottom line with a Lean Six Sigma project?
- Where does one start if they want to learn more about Lean Six Sigma or think their organization should consider implementing it?
- What does LSS training involve?
- How does Juran transfer knowledge?
Dr. Joseph A. DeFeo, Chairman and CEO of Juran Global, is recognized as one of the world’s leading experts on transformational change and breakthrough quality management. For 27 years, Dr. DeFeo has worked as a trusted adviser helping business leaders increase sales, reduce costs and improve its customer experience through the deployment of performance excellence programs. These include Business Process Quality Management, Lean, Six Sigma, Strategy Deployment and Change Management.
Dr. DeFeo has ushered the Juran Institute into Juran Global to support a new age of business improvement by successfully building on universal principles pioneered by Dr. Joseph Juran nearly 60 years ago and infusing current thinking and strategies around performance excellence and transformational change.
His recent publication, Juran’s Quality Essentials for Leaders, provides a concise message delivered for leaders to teach them how to embrace quality, not fight it, to be a globally competitive enterprise. Joe provides a “Playbook and Transformation Roadmap” for success that can cut through complex issues and has made him a sought-after business advisor for industry leaders globally.
Dr. DeFeo has co-authored three other popular texts. The first was with Dr. Joseph M. Juran, the 6th Edition of Juran’s Quality Handbook, The Complete Guide to Performance Excellence; the “go to” resource for quality management and performance improvement leaders. The second with Dr. Frank Gryna, Juran’s Quality Management and Analysis, 6th Edition a university text used in many university institutions around the world. The third was Six Sigma Breakthrough and Beyond with his late mentor, Dr. William Barnard.
DeFeo’s belief that a relentless customer focus and integrity drives business results was recently noted by Steve Denning of Forbes.com. “By re-focusing primary attention on the customer and on exceeding the customer’s expectations, the Juran Quality Handbook has done quality management a great service.”
A frequent motivational guest speaker at international conferences, Dr. DeFeo has presented in over 30 countries.
Website: www.juran.com
