Mario Baddour, the Chief Executive Officer and President of InteLogix, a long-trusted global leader in business process outsourcing joins Enterprise Radio.
Listen to host Eric Dye & guest Mario Baddour discuss the following:
- Could you share with us how InteLogix combines human engagement with digital tools and automation to minimize customer effort and boost loyalty for the companies you serve?
- For those who may not be familiar, what exactly is BPO, and what sort of companies can benefit most from outsourcing this part of their business?
- With an average client relationship tenure of 13 years, it sounds like your company knows something about its own customer loyalty. What are some of the secrets to your team’s success?
- There is both hype and optimism for AI to transform business, but why do you think that providing the human touch, from engaging and listening to showing empathy, still matters in customer experience?
- Companies today are navigating an uncertain climate and as many look to cut costs wherever possible, why would you advise against the lowest cost options for customer service?
- As our listeners look for ways to improve their business’ profitability in 2026, what is one tip or recommendation to help them achieve their goals?
Mario Baddour is the Chief Executive Officer and President of InteLogix, a long-trusted global leader in business process outsourcing. Established in 1957, the company delivers customer experience (CX) solutions and accounts receivable management (ARM) operations that increase customer loyalty and revenues for the brands they represent. Mario is responsible for advancing the company’s global strategy, promoting its people-first culture, and delivering differentiated customer experiences on behalf of brands spanning a wide range of industry verticals. With decades of experience leading large-scale operations and digital transformation in the BPO space, Mario brings a unique blend of operational expertise and visionary leadership. His passion for empowering teams, embracing innovation, and driving meaningful outcomes fuels the company’s mission to build future-facing, digitally enabled customer experiences. Mario is a strong advocate for diversity, integrity, and community impact—core principles that guide his leadership at InteLogix.
  Website: https://intelogix.com
Social Media Links:
Linkedin: https://www.linkedin.com/company/intelogix
Facebook: https://www.facebook.com/intelogix.us
Instagram: https://www.instagram.com/intelogix.us
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