When it’s time to choose a new online bookie or a casino, people usually don’t pay attention to the contact options. Instead, they only focus on the available sports, casino games, bonuses, and features.
Although you might think you won’t have to talk to the customer support team, there will be times where you will have to ask someone for help. Even if you are an experienced bettor, you might need help to figure out a certain promo.
With that said, here are some of the most popular contact options that you can use. Some gambling operators offer all of them, whereas others only focus on a few. We will list the different ways of contacting the customer support team, based on their popularity.
Live Chat
This is the most popular way of contacting the support team of a given gambling website. Hence, almost every operator has it.
The best thing about using Live Chat is that it’s fast. As long as it’s active, you can almost instantly ask your question and get an answer, which is really convenient. Sadly, some betting websites don’t offer 24/7 customer support, so make sure you check that out.
In case you don’t want to use the chat function, you can always send an e-mail. Pretty much all betting sites in Australia will allow you to send an e-mail whenever you need something, which is great.
People usually use this option whenever they have a more serious question. After all, sending an e-mail makes things more formal.
Before you decide to ask your question using this contact method, it’s worth noting that you will probably have to wait for a few hours. This usually depends entirely on the gambling operator, but most of them will probably reply within an hour.
Phone call
Up next, we have a good old phone call. Even though some bettors don’t like using this option because they have to talk to someone directly, this is the best way to get an answer to your question.
Sadly, there aren’t that many betting websites that allow their clients to use these contact methods. In fact, only the big names in the betting industry have this option. So, if you are one of the punters who aren’t afraid of talking on the phone, this is an option you’ll like.
Skype
Skype was really popular back in the days, and many people are still using it even now. Thus, some betting websites have a Skype account, which you can access in just a matter of seconds.
What’s good about this option is that it allows you to chat and talk to the person from the support team.
Other social media
Unfortunately, Skype isn’t as popular as it once was, which is why some betting websites also offer various other social media as contact options. Apart from the famous ones, such as Facebook, Instagram, and Twitter, some of them even support different regional platforms used in specific countries.
