Managing and interacting with your customers is one thing, but trying to manage and look after everything can get confusing, and when things get like this, that’s when problems and mishaps start to slip through the cracks. Fortunately, there are service management tools that make this a thing of the past, but what kind of IT tasks can you actually manage?
Here are ten that you need to know.
- Complete Service Automation
Why waste your time trying to get all those minimal, tedious IT tasks done, like reporting ticket requests, sending off emails, contacting the right people, and so on, when you can do it all automatically and spend your time focusing on the more important tasks?
- Employee Management
Especially important now more of us are remote working, and you need to make sure your company is manned, has an ample number of staff, and your customer is taken care of.
3. Manage Mulitple Policies
Do you have different SLA policies with different tasks that need creating, various business hours, or varying categories? A service management tool can definitely help to make life easier.
4. Enhanced Communication
Whether you’re talking to IT providers or your customers, having a single point of contact (SPOC) means that all communications are organized and accessible from one place. This means there’s such a minimal chance of anything become lost or forgotten about, a common problem when using multiple systems.
5. Optimized Security Management
Making sure private data is kept private and that online users with malicious intent are kept out is no easy feat, but using one secure system makes this process effortless and one less thing to think about. If you think there’s been a problem, simply get a hold of the skilled ServiceNow experts who’ll be able to help.
6. Creating and Managing Workflows
Workflows can be, well, hard work, and it’s time-consuming, and even a little mistake can have big consequences. Instead, a service management tool can help you control everything from one place and help to streamline your entire process.
7. Deadline Tracking
Hand in hand with the comment above, whether you’re working on general maintenance, addressing issues, or working on a larger expansion project, monitoring your deadlines and milestones is essential; but easily handled when using an IT Service Management tool.
8. Monitoring Resources
Every business has finite assets, and make sure they’re being used most efficiently is one of the most important roles of an IT manager. Having a service tool allows you to keep track of your resources, allowing you to distribute them effectively.
9. Improving Your Output
Combining everything we’ve spoken about above, when it comes to delivering the IT services that you offer the world, you can dramatically up your output because you know everything behind the scenes is well taken care of.
10. Endless Support for Troubleshooting
It doesn’t matter what you’re working on or what kind of service you’re using; if you have a service management tool by your side, you’ll have access to their support teams at all times. It doesn’t matter what issue you could come up against; you’ll have the resources behind you to keep moving forward; far more than trying to deal with your own messy system.
Summary
There’s really no end to the benefits and purposes that having a service management tool can bring into your workday when it comes to managing and optimizing your IT tasks. The real question is, when are you going to find out for yourself?
