Extreme Business Makeovers: Episode 5
In this Episode of XBM, host Thom Scott interviews Dennis Snow, one whose customer service abilities were honed over 20 years with the Walt Disney World Company. Dennis is a Customer Service Keynote Speaker, formerly with the Disney Institute & a Business Author. Dennis says customer service is more than just a smile and hello, thank you very much. Customer Service is an experience. A business owner or executives should look at the situation from a customer perspective. As business owners we should make the customers experience a very pleasureable and memorable one. You can reach Dennis Snow at SnowAssociates.com.
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