Growing a business often requires keeping up with the latest industry trends, including technology. As such, business leaders always need to be on the lookout for new tech that will improve their results and workflow.
With so many new apps and tools out there, it can be difficult to forecast which ones are going to have long-term success. We’ve taken a look at some of the leading technologies that are emerging and are set to change how business, executives and their teams work.
Customer Engagement
A sure-fire way to improve your sales and your customer support reputation is by knowing what it is that your customers actually want, and replying to their questions quickly. You can’t go wrong with understanding your customers, especially during the pandemic. When you make time to talk to them, you find out what’s keeping them awake at night, and what’s driving them nuts during the day? But answering queries across all your social platforms and website requests can be daunting, especially for early B2C businesses. And what about marketing outreach? The mind boggles.
In a world-first advancement in communications technology, the Jeeves.Plus platform not only streamlines all inbound messaging across SMS, WebChat, Google Business messenger, and Facebook messenger, but it also translates for non-English speakers in real time. . Not only does this simplify engagement, but it unlocks a huge market potential for businesses looking to sell their product or services overseas.
This places Jeeves.Plus at the forefront of technology allowing better and more comprehensive business transactions to take place across the globe, providing 109 languages at your disposal to translate customer inquiries effectively and efficiently from anywhere in the world, on any channel.
IoT
The Internet of Things (IoT) refers to a system of interrelated, internet-connected objects that can collect and transfer data over a wireless network without human intervention. IoT is driving business changes by providing the data needed to improve marketing, increase sales, and decrease costs. The personal and business possibilities of this technology look to be endless.
Augmented Reality
Augmented reality (AR) is technology which is letting users superimpose digital content such as images, sounds, and text over real-life scenes. The tech got a lot of attention in 2016 when the Pokémon Go phenomenon made it possible to interact with the game’s characters, which were superimposed on the world via a smartphone screen. The practical business applications for the technology can range from onboard controllers on commercial planes, helmet mounted displays for military use, and dashboard information on regular cars. The technology has potential to accelerate business processes through making different tasks such as communication easy, securing your business data, improving customer relationships and more.
5G
The implementation of 5G technology (the fifth generation of cellular capability) means significantly faster data speeds. 5G has the potential to reach a staggering 10 gigabits per second, a jump that will surely be of interest to businesses across all industries and sectors. The amount of data that enterprises transfer every day, hour, even minute is growing rapidly. With the speeds 5G promises, moving vast amounts of data won’t cause any network issues, which has been a bugbear for businesses large and small around the world. This advancement is a significant step forward, as 5G networks have greater capacity to support the influx of interconnected smart devices (bringing us back to the IoT mentioned before…).
Micro mobility
The soaring usage rates of e-bikes and e-scooters has happened in tandem with their being viewed favourably for their convenience, and their ability to meet social distancing norms. There are hundreds of kilometres of new bike lanes being created in cities around Australia and the world, with Milan, Brussels, Seattle, Montreal, New York, and San Francisco having introduced significant stretches of dedicated cycle paths. Several tech innovations have been brought about in the sector, including wi-fi enabled vehicle-to-everything (V2X) communication. By letting vehicles communicate with each other and with roadside infrastructure, micro mobility vehicles will be able to protect their users, ensure local traffic laws are being upheld, and provide assistance in the event of potentially dangerous on-road situations.
