The importance of prioritizing customer service in the digital age
Lindsey Hanson, head of Customer Success at Practifi, a cloud- based business management platform powering growing financial advice firms around the world joins Enterprise Radio.
Outsourcing Customer Service
Amit Sood, Chief Technology Officer and Head of Product at Simplr, that provides e-commerce companies with top-notch, U.S.-based customer service that’s scalable and affordable joins eCommerce Radio.
Cindy Novotny: One of the Top 25 Most Extraordinary Minds in Sales & Marketing
Cindy Novotny, the original founder of Master Connection Associates who is an internationally renowned leader in sales, leadership and customer service joins Enterprise Radio.
Common Ecommerce Customer Complaints (and How to Avoid Them)
When customers love the things you do, they’ll tell anyone who asks how great you are. When they hate things you do, they’ll tell everyone—without being asked. Online consumers’ grievances tend to revolve around many of the same issues, regardless of the product.
Five Processes That Every Successful Company is Doing
Every successful company knows that its success is not guaranteed. That is why every successful company needs to work hard, and needs to keep working hard, every single day. They need to strive for success because if they don’t their competitors will leave them behind.
The 5 Key Secrets to Having a Great Meeting
Dr. Rick Brinkman, a leadership and communications expert & the author of his newest book is Dealing With Meetings You Can’t Stand: Meet Less and Do More joins Enterprise Radio to discuss the 5 key secrets to having a great meeting.
Software: The Helping Hand of Modern Business
Software is the unseen helping hand behind the scenes of modern business. Without the right suite of tools, most businesses wouldn’t function for long.
Customer service, word of mouth advertising and relationship marketing
Community Solutions Strategist and Professional Speaker Desley Cowley again joins Enterprise Radio with special guest Lee Cummins to provide tips on customer service, word of mouth advertising and relationship marketing.
3 Areas of Business Where You Should Get Back to Basics Today
If you’re like most busy entrepreneurs around the globe, you spend quite a bit of time each year looking at ways to improve your venture, however, while this is time well spent, it also pays to, at least annually, stop and take stock of where things are in your business.
How to protect yourself from cyber breaches
Dale Cooper, President of Xact Communications, a leading provider in business telecommunications & named one of the best entrepreneurial companies in America again joins Enterprise Radio to discuss how to protect yourself from cyber breaches.
Xact Communications with focus on the customer experience
Dale Cooper, President of Xact Communications, a leading provider in business telecommunications joins Enterprise Radio to tell us more about the company and the telecommunications industry.
Going beyond customer service
Angie Stocklin, the COO and Co-Founder of One Click that is an innovative e-tailer that sells eyewear across the Readers.com, Sunglass Warehouse, and felix + iris brands. joins eCommerce Radio.
SecureCall: Technology to improve call center security, performance and customer satisfaction
Art Coombs, the President and CEO of KomBea Corporation that provides software solution for call center operations allowing them to be more efficient, secure and profitable joins Enterprise Radio.
Five customer service tips that will save customers and business owners thousands!
Julia Taine, Executive Director of Vent2Me, a marketing problem solver and mentor again joins Enterprise Radio. Julia shares customer service tips that will save customers and business owners thousands.
Navigating Online Reviews for Small Businesses
Susanne Jones, Hearing Instrument Specialist and Customer Support Specialist at HealthyHearing.com, a website that provides information to consumers about hearing loss and hearing aids joins Entrepreneurial Fit Radio to discuss online reviews for small businesses.
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