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Search: customer retention

CRM: Why It’s Called “Customer King”?

Posted: December 3, 2018 at 2:35 pm   /   Blog

What is CRM? What does CRM mean for business and why is it necessary? In a few minutes, you’ll understand the importance of CRM and will more likely use the strategy to increase business efficiency and profit.  Managing a company is challenging because every decision will affect the business and employees. Customer Relationship Management is […]

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Customer Loyalty Redefined

Posted: November 18, 2015 at 10:50 am   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews

Freeman Lewin, who is the 24 year old CEO of Gimmee Jimmy’s Cookies, a company that specializes in fresh baked, custom cookies and corporate gift giving programs joins Enterprise Radio. Freeman is also an expert on customer loyalty and customer retention.

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The strategic importance of leveraging your customer service group to really understanding your customer

Posted: May 31, 2015 at 6:23 pm   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews, Sales / Marketing

Lou Altman, CEO and Lead Trainer at Next Level that provides strategic training with the purpose of customer service redemption for those companies that are really serious about providing exceptional customer care joins Enterprise Radio.

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Three Tips to Enhance Your Customer’s Experience

Posted: March 14, 2015 at 6:13 pm   /   Blog

The satisfaction levels of your customers are at the heart of your business. For too long, businesses ignored customer experience as they simply got by on being the only service-provider in the area.

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Adam Boalt

LiveAnswer, the better answer for customer service phone support or answering service

Posted: August 23, 2014 at 12:33 pm   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews, Start Up Companies

Adam Boalt, Founder and CEO of LiveAnswer – the 24/7 voice of small business that provides a cost-effective, 24/7 business support solution by modernizing the antiquated, expensive call center model with a faster, easier set-up and proof of value joins Enterprise Radio.

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5 Essential Elements of E-commerce Websites

Posted: September 7, 2019 at 1:03 pm   /   Blog

Running an e-commerce website is a smart way to profit, reason being many people across the world looking to online sales instead of physical retailers.

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All eyes on you – effective marketing techniques for optometrists

Posted: June 17, 2019 at 10:19 am   /   Blog

Attracting new business and retaining customers is something all businesses need to do. In the optometry business especially, those with a savvy marketing plan are more likely to be successful.

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NetBase: A Look at Social Listening and Its Importance in Brand Development

Posted: May 15, 2019 at 3:43 pm   /   Blog

Social listening refers to the technique of monitoring various digital conversations in order to understand the opinion of consumers regarding a brand or an industry.

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Top 5 Most Used Social Media Apps And Why Are They Important For Your Brand

Posted: June 23, 2018 at 2:28 pm   /   Blog

Social media has become one of the most powerful digital marketing tools over the past few years. It provides amazing benefits and allows you to reach millions of customers all over the world.

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Developing Your Assets: Are You Using the Best Development Company for Your Needs?

Posted: June 15, 2018 at 2:03 pm   /   Blog

As more and more people embrace smartphones, the number of consumers online continues to increase exponentially. Unlike the desktops and laptops, the average smartphone user has said goodbye to the traditional browser, and hello to mobile apps.

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3 Ways that CRM can Help Your Business

Posted: May 23, 2018 at 9:43 pm   /   Blog

Customer relationship management or CRM is a strategy organizations use to build long-lasting relationships between the business and its existing and potential customers.

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Don’t Chop Up Your Services: Choosing a One-Stop Provider for Your Ecommerce Needs Can Help

Posted: March 29, 2018 at 1:15 pm   /   Blog

Working online within the ecommerce realm is unique. Not only are you faced with many of the same trials and tribulations as brick and mortar stores, but the additional struggles of being primarily online are tacked on as well.

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How Businesses are Building Futuristic Companies with AI

Posted: March 9, 2018 at 1:49 pm   /   Blog

To cater to the rising consumer expectations, in the world of digitization, organizations have to organize a bulk of real-time data to offer personalized consumer experiences and stay ahead.

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John Oechsle Discusses Act! v20 and the Future of Voice-Activated Technology for Small Businesses

Posted: December 16, 2017 at 11:58 am   /   Enterprise Radio, EPN News, Technology

John Oechsle, CEO at Swiftpage, the provider of leading small and midsized business CRM and emarketing software solution Act! again joins Enterprise Radio to discuss Act! v20 and the future of voice-activated technology for small businesses.

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Skin industry expert shares business tips

Posted: March 9, 2019 at 7:22 pm   /   eAustralia, Enterprise Radio, EPN News, Leadership

Reika Roberts, the Co-Founder & Managing Director at Derma Aesthetics, the distributor of dermaviduals bespoke skincare in Australia and New Zealand joins Enterprise Radio.

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