No matter how strong your marketing strategies are, the success of your business depends on how good you are at retaining existing customers.
What is CRM? What does CRM mean for business and why is it necessary? In a few minutes, you’ll understand the importance of CRM and will more likely use the strategy to increase business efficiency and profit. Managing a company is challenging because every decision will affect the business and employees. Customer Relationship Management is […]
The strategic importance of leveraging your customer service group to really understanding your customer
Lou Altman, CEO and Lead Trainer at Next Level that provides strategic training with the purpose of customer service redemption for those companies that are really serious about providing exceptional customer care joins Enterprise Radio.
The satisfaction levels of your customers are at the heart of your business. For too long, businesses ignored customer experience as they simply got by on being the only service-provider in the area.
Adam Boalt, Founder and CEO of LiveAnswer – the 24/7 voice of small business that provides a cost-effective, 24/7 business support solution by modernizing the antiquated, expensive call center model with a faster, easier set-up and proof of value joins Enterprise Radio.
Although you might do almost everything right in your business, you could still struggle to scale it up because of low margins. However, you may not even know the reason why your margins are low.
For any business to thrive and become successful, it is essential to have excellent Customer Relation Management. As companies are becoming more and more dependent on technology, automated CRMs are getting more relevant.
Expand your reach and gain clients for your travel agency from across the world with an outbound calling software.
As more and more people embrace smartphones, the number of consumers online continues to increase exponentially. Unlike the desktops and laptops, the average smartphone user has said goodbye to the traditional browser, and hello to mobile apps.