No matter how strong your marketing strategies are, the success of your business depends on how good you are at retaining existing customers.
What is CRM? What does CRM mean for business and why is it necessary? In a few minutes, you’ll understand the importance of CRM and will more likely use the strategy to increase business efficiency and profit. Managing a company is challenging because every decision will affect the business and employees. Customer Relationship Management is […]
The strategic importance of leveraging your customer service group to really understanding your customer
Lou Altman, CEO and Lead Trainer at Next Level that provides strategic training with the purpose of customer service redemption for those companies that are really serious about providing exceptional customer care joins Enterprise Radio.
The satisfaction levels of your customers are at the heart of your business. For too long, businesses ignored customer experience as they simply got by on being the only service-provider in the area.
Adam Boalt, Founder and CEO of LiveAnswer – the 24/7 voice of small business that provides a cost-effective, 24/7 business support solution by modernizing the antiquated, expensive call center model with a faster, easier set-up and proof of value joins Enterprise Radio.
As more and more people embrace smartphones, the number of consumers online continues to increase exponentially. Unlike the desktops and laptops, the average smartphone user has said goodbye to the traditional browser, and hello to mobile apps.
Working online within the ecommerce realm is unique. Not only are you faced with many of the same trials and tribulations as brick and mortar stores, but the additional struggles of being primarily online are tacked on as well.
To cater to the rising consumer expectations, in the world of digitization, organizations have to organize a bulk of real-time data to offer personalized consumer experiences and stay ahead.
John Oechsle, CEO at Swiftpage, the provider of leading small and midsized business CRM and emarketing software solution Act! again joins Enterprise Radio to discuss Act! v20 and the future of voice-activated technology for small businesses.