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Tag: Customer Service

Cindy Novotny: One of the Top 25 Most Extraordinary Minds in Sales & Marketing

Posted: May 5, 2018 at 4:05 pm   /   Enterprise Radio, EPN News, Leadership, Sales / Marketing

Cindy Novotny, the original founder of Master Connection Associates who is an internationally renowned leader in sales, leadership and customer service joins Enterprise Radio.

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Common Ecommerce Customer Complaints (and How to Avoid Them)

Posted: March 10, 2018 at 2:38 pm   /   Blog

When customers love the things you do, they’ll tell anyone who asks how great you are. When they hate things you do, they’ll tell everyone—without being asked. Online consumers’ grievances tend to revolve around many of the same issues, regardless of the product.

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Five Processes That Every Successful Company is Doing

Posted: December 21, 2017 at 7:43 am   /   Blog

Every successful company knows that its success is not guaranteed. That is why every successful company needs to work hard, and needs to keep working hard, every single day. They need to strive for success because if they don’t their competitors will leave them behind.

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The 5 Key Secrets to Having a Great Meeting

Posted: November 14, 2017 at 8:43 pm   /   Authors, Enterprise Radio, EPN News, Leadership

Dr. Rick Brinkman, a leadership and communications expert & the author of his newest book is Dealing With Meetings You Can’t Stand: Meet Less and Do More joins Enterprise Radio to discuss the 5 key secrets to having a great meeting. 

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Software: The Helping Hand of Modern Business

Posted: September 26, 2017 at 4:50 pm   /   Blog

Software is the unseen helping hand behind the scenes of modern business. Without the right suite of tools, most businesses wouldn’t function for long.

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Customer service, word of mouth advertising and relationship marketing

Posted: August 6, 2017 at 4:09 pm   /   Customer Service, eAustralia, Enterprise Radio, EPN News, Exclusive Interviews, Sales / Marketing

Community Solutions Strategist and Professional Speaker Desley Cowley again joins Enterprise Radio with special guest Lee Cummins to provide tips on customer service, word of mouth advertising and relationship marketing.

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3 Areas of Business Where You Should Get Back to Basics Today

Posted: January 12, 2017 at 10:34 am   /   Blog

If you’re like most busy entrepreneurs around the globe, you spend quite a bit of time each year looking at ways to improve your venture, however, while this is time well spent, it also pays to, at least annually, stop and take stock of where things are in your business.

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How to protect yourself from cyber breaches

Posted: December 16, 2016 at 2:43 pm   /   Cyber Security, Enterprise Radio, EPN News, Exclusive Interviews

Dale Cooper, President of Xact Communications, a leading provider in business telecommunications & named one of the best entrepreneurial companies in America again joins Enterprise Radio to discuss how to protect yourself from cyber breaches.

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Xact Communications with focus on the customer experience

Posted: October 18, 2016 at 5:38 pm   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews

Dale Cooper, President of Xact Communications, a leading provider in business telecommunications joins Enterprise Radio to tell us more about the company and the telecommunications industry.

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Angie Stocklin

Going beyond customer service

Posted: May 17, 2016 at 8:33 pm   /   Customer Service, eCommerce Radio, EPN News, Exclusive Interviews, Sales / Marketing

Angie Stocklin, the COO and Co-Founder of One Click that is an innovative e-tailer that sells eyewear across the Readers.com, Sunglass Warehouse, and felix + iris brands. joins eCommerce Radio.

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Art Coombs

SecureCall: Technology to improve call center security, performance and customer satisfaction

Posted: April 6, 2016 at 7:40 am   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews, Technology

Art Coombs, the President and CEO of KomBea Corporation that provides software solution for call center operations allowing them to be more efficient, secure and profitable joins Enterprise Radio.

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Five customer service tips that will save customers and business owners thousands!

Posted: December 20, 2015 at 7:46 pm   /   Customer Service, eAustralia, Enterprise Radio, EPN News, Exclusive Interviews, Sales / Marketing, Social Media

Julia Taine, Executive Director of Vent2Me, a marketing problem solver and mentor again joins Enterprise Radio. Julia shares customer service tips that will save customers and business owners thousands.

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Healthy Hearing LOGO

Navigating Online Reviews for Small Businesses

Posted: October 24, 2015 at 11:39 am   /   Customer Service, Entrepreneurial Fit Radio, EPN News, Exclusive Interviews

Susanne Jones, Hearing Instrument Specialist and Customer Support Specialist at HealthyHearing.com, a website that provides information to consumers about hearing loss and hearing aids joins Entrepreneurial Fit Radio to discuss online reviews for small businesses.

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Chandra Gupta of WorldEscape Discusses the Business of Vacations

Posted: July 10, 2015 at 10:59 am   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews, Travel Channel

Chandra Gupta, Director of a short-term rental site, WorldEscape.com that is designed for anyone who is tired of costly hotels, extra expenses, high-priced mini-bars and inflexible check-in and check-out times joins Enterprise Radio.

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The strategic importance of leveraging your customer service group to really understanding your customer

Posted: May 31, 2015 at 6:23 pm   /   Customer Service, Enterprise Radio, EPN News, Exclusive Interviews, Sales / Marketing

Lou Altman, CEO and Lead Trainer at Next Level that provides strategic training with the purpose of customer service redemption for those companies that are really serious about providing exceptional customer care joins Enterprise Radio.

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