Thom Scott and guest Rick DiBiasio discuss how being creative can help us and how can we get more of it. “In the world we are in today, if our job can be done on the computer or if it can be shipped to India, you are toast!”
Thom Scott interviews Dennis Snow, one whose customer service abilities were honed over 20 years with the Walt Disney World Company. Dennis is a Customer Service Keynote Speaker, formerly with the Disney Institute.
In the inaugural episode of XBM (part 1 of 2 interview) here on EPN, host Thom Scott speaks with Jane Gunn, one of the leading mediators and mediation trainers in the UK about conflict.